The Star Dental Care return policy focuses on rectifying issues rather than cash refunds, governed by patient guarantees of “due care and skill”.
If a service is faulty or not as described, the practice will offer a fix, such as a redo, adjustment, or partial or full refund for major failures.
Key elements of the Star Dental Care “return” policy:
- Correction over Refund: For minor issues, the practice will fix or redo the service for free.
- “Major Failure” Definition: A refund is typically only made if the service is fundamentally flawed, creates an unsafe situation, or is not fit for purpose.
- Timeframe for Complaints: Patients are often asked to raise concerns within a reasonable timeframe (e.g., within 7 days for certain issues) to allow for resolution.
- No “Change of Mind”: Policies generally do not allow for refunds if the patient simply changes their mind.
- Consumer Law Compliance: Even if a practice states “no refunds,” Australian Consumer Law guarantees still apply, requiring remedies for poor service.
Included Concerns
- Treatment Errors: Re-evaluation or free corrective service.
- Failed Appointments: Policies regarding rescheduling and potential charges.
- A fee may be charged for appointments missed on a repeat basis.
- Limitations: Dr Jeremy Rourke does not accpt any responsibility for issues arising from a failure to follow post-operative instructions.
